We are independently owned and are not responsible for any services rendered at locations. We strive to provide a relaxing and safe experience to all our clients. All services rendered are non-refundable. The nail salon reserves the right to deny service to any client due to a health condition that may pose a health risk to themselves, technicians, or other clients. By checking in here, you the client understand that you are responsible for informing your technician PRIOR to your services of any health conditions such as diabetes, pregnancy, infection, disease, allergies, etc.
1. Clients should expect nail extensions to gradually wear off with time. Extensive exposure to water or cleaning chemicals increases the likelihood of the lifting of the nail extensions. We recommend nail enhancements or refills every 2-3 weeks. The long wear of nail polish is also dependent on wear & tear; clients should expect it to chip or peel. Regular polishes may last up to 3 days, and Gel Polishes should be guaranteed up to 2 weeks; however, this is also dependent on the situation.
2. You need to visit your favorite nail technician every 2 to 3 weeks to fill in the space created by the growth of your natural nails. The duration of acrylics can vary from one person to another. Nevertheless, experts advise that you should never go beyond three weeks without going for a fill and nail treatment. This helps to take the pressure from the lifted expansion off your natural nails. It can also lower your risk of a fungal infection.
3. You are paying for the artist's time, product, and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns, and if a fix can be done to address them, it will be done with a complimentary express touch-up if it is at the fault of the application or product. Any concerns addressed after 48 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
4. Warranty: The nail shop gives the customer one week (5 days) guarantee on the treatment and products. This warranty is void if: the customer has the (artificial) nails serviced by another nail shop; works without gloves with harsh chemicals; has the artificial nails bitten or intentionally aborted; used products other than those recommended by the nail shop for maintenance of the (artificial) nails; neglected the advice to seek medical help; or did not use the products according to the instructions.
5. Complaints: If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within 3 working days after discovery, in writing or by telephone, to the nail shop. Star Nails Salon must give the complainant an adequate response within 3 working days. If a complaint is justified, the nail shop will perform the agreed-on treatment again.
Thank you!